A Message from CEO Ken Meyers on COVID-19

Updated March 21st, 2020
U.S. Cellular President and CEO Kenneth R Meyers

Dear Valued Customer,

During these challenging times, I want to take a moment to update you on what we are doing at U.S. Cellular to help ensure your health and safety, while keeping you connected to family, friends and colleagues.

As we continue to evaluate and respond to COVID-19, we are implementing additional changes for the safety and well-being of our associates and customers. Earlier this week, we began temporarily reducing our store hours, and today we have made the decision to temporarily close select stores across the country until further notice.

We are closing these stores out of an abundance of caution to protect the health and safety of our associates and customers, while keeping enough locations open to address the critical communications needs during this emergency. At the remaining stores, we have added stricter policies to ensure cleanliness and social distancing, such as only allowing 10 total people in a store at a time including associates and using strategically spaced workstations.

All our associates in closed stores will continue to receive compensation, and we are working to accommodate sick leave requests that are needed for our associates to care for themselves or family members.

We encourage you to call ahead before visiting one of our locations. Store contact information can be found in our Store Finder. If assistance is needed outside of store hours, My Account is available for bill payment, online shopping and information. Our customer service teams are also available via phone at 1-888-944-9400, web chat, and social media (Facebook | Twitter).

We continue to monitor the situation closely and review our operations in response to this unprecedented challenge, and we’ll keep you updated on any additional changes as soon as we make them. Even in these circumstances, we are committed to ensuring our first responders, healthcare professionals and all our customers can stay connected. Now more than ever, wireless connectivity is an essential service, and we genuinely appreciate your patience and cooperation as we work together to prevent further spread of COVID-19.

Take care of yourselves,
Ken

March 12th, 2020
A Message From Ken Meyers, President & CEO
U.S. Cellular President and CEO Kenneth R Meyers

Dear Valued Customer,

Your safety and well-being are of the utmost importance to us. As your trusted wireless carrier, we know that your cellphones and other wireless devices are vital tools to help you get through your day, whether it be your means for conducting business or a way to stay in communication with friends and family. We want to assure you that we are actively monitoring the COVID-19 (the coronavirus) situation and taking the necessary steps to maintain our operations, while keeping our customers and associates safe and connected.

During this time of uncertainty, we want to be a resource and provide tips and information that can help ensure the health and safety of you, your family, friends and co-workers.

Recent studies have found that coronaviruses can possibly last on surfaces such as metal, glass or plastic for two hours and up to nine days. Therefore, we encourage you to take precautionary measures and regularly clean your devices. The Center for Disease Control and Prevention (CDC) suggests that people clean all “high touch” surfaces, such as phones and tablets, every day.

Apple, Samsung, and Google have tips online on how to properly clean their devices, and we recommend wiping devices frequently with a soft, slightly damp lint-free cloth. We also encourage you to not share your phone with other people and keep it out of restrooms. While these tips take on a higher importance now, they can be used year-round to help keep your devices clean and germ-free.

As of this writing, all our retail stores are open to assist customers, and we are taking additional steps to ensure a high level of cleanliness. In the short term, we have advised our retail associates to not share their personal phones and to wash their hands routinely throughout the day.

Our customer service teams are available via phone, web chat or social media, and we are taking the necessary steps to maintain a clean care center environment for our associates and uphold best-in-class service levels. Our website is available for online shopping and information, and our engineers remain 100% committed 24/7 to ensuring that our network works when and where you need it.

We are tracking updates issued by the CDC and the World Health Organization (WHO) to ensure that we are taking any required actions. We are well prepared to make necessary adjustments to ensure the health and safety of our customers, associates and business partners. We ask for your patience if any operations are temporarily impacted as a result of this virus.

We are committed to treating you fairly and providing you an excellent wireless experience, while keeping health and safety a top priority. The latest information regarding any impacts to our business can be found here at uscellular.com/covid-19. Thank you for choosing us as your wireless provider.

Sincerely,
Ken