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Frequently Asked Questions

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Products & Services
Phones
Applications
Service Areas & Plans
Picture and Video Messaging
GPS Navigation with Your Navigator

Products & Services

What is easyedge^SM Enhanced Wireless Service?

easyedge^SM from U.S. Cellular^® gives you access to the hottest games, ringtones, wallpaper and more for your cellular phone powered by BREW^TM. Also available are our Wireless Modems, which can be installed into a laptop and allows for wireless Internet and e-mail access within the coverage area
How does U.S. Cellular differentiate its easyedge^SM products from its competitors?

U.S. Cellular has educated and knowledgeable sales associates, who can speak specifically to the value of the service, how to use it and how it is supported throughout the company. Our associates will provide personal, on site, detailed information on what we offer and its value. Contact Us to experience the difference.

Phones

Where can I find a list of U.S. Cellular phones that are easyedge^SM enabled?

A list of all easyedge^SM enabled phones can be found here
To see a listing of all available phones, go to our main Phones page
Will I be able to attach my phone to my laptop so I can surf the Internet and check e-mail?

No, U.S. Cellular does not offer this functionality on our easyedge^SM handsets. We do however allow tethering of our smartphones for an additional fee over the standard monthly data charges.

Applications

Where can I find a list of all available easyedge^SM applications?

Click here to view our entire easyedge^SM catalog. Once there, you'll find details about each individual application such as pricing, applicable phones, and instructions on how to download.
How do I Download / Run / Disable / Remove / Restore an easyedge^SM application?

Click here for instructions on how to manage your easyedge^SM applications.
How Do I View my phone's Memory and Transaction Log?

Our How To Download page contains instructions on locating your phone's memory information and transaction log.

Service Area & Plans

Where does U.S. Cellular offer easyedge^SM Enhanced Wireless Services?

easyedge^SM is available in all U.S. Cellular service areas. View the coverage map for areas in which you can use this service.
How much does easyedge^SM Phone Service cost?

Click here to view a list of easyedge^SM Data Services charges and plan details.

Picture and Video Messaging

What is Picture and Video Messaging?

Picture and Video Messaging Service allows users to send and receive picture and video messages right from their wireless phone. Pictures and videos can also be sent to an Online Album where they can be stored, edited, and shared with others. U.S. Cellular customers can also exchange picture and video messages with customers of partnered carriers.

In the wireless communications industry, Picture Messaging is often referred to as MMS, or Multimedia Messaging Service (MMS), and MMS is the underlying technology for U.S. Cellular's Picture and Video Messaging Service.
Who can receive my picture and video messages?
- U.S. Cellular customers subscribed to Picture and Video Messaging
- Anyone with an email address
- U.S. Cellular customers not subscribed to Picture and Video Messaging (can view pictures from a website)
- Most other wireless carrier customers subscribed to a Picture and Video Messaging service
Who can send me picture and video messages?
- U.S. Cellular customers subscribed to Picture and Video Messaging
- Most other wireless carrier customers subscribed to a Picture and Video Messaging service
- Anyone can send pictures to your phone by sending from their computer to your free U.S. Cellular Picture and Video Messaging e-mail address
How are pictures and videos sent?

Snap a photo or shoot a video clip and send it to any valid wireless telephone number or email address. You can even personalize pictures with text and sound.
How are pictures and videos received?

Recipients will receive the picture or video message directly on their phone or a text message that provides a Web site and password for viewing the picture online.
How am I Billed?

For all current Picture and Video Messaging plans, you pay only for the transmission of messages you send, based upon your Picture and Video Messaging usage plan

You will be charged for picture and video messages sent from your phone, even if not delivered to the intended recipient. A common reason for non-delivery is sending a message to an invalid email address or telephone number.
What kinds of files can be emailed to a Picture and Video Messaging Service Phone?
Picture and Video Messaging Service can accommodate files of many types including:
- Pictures: jpg, gif, bmp, png
- Sound: qcelp, mid, midi
- Presentations: smil
- Text: plaintext, html
- Video: avi, mpeg, wmv
To make the service even easier to use, some file types are automatically converted and/or resized so that they can be properly displayed on your phone. File compatibility and size limitations vary by phone model.
What are the size limitations for picture and video messages?
Picture and video messages sent between handsets are only limited by the phone model. Contact a U.S. Cellular Associate for size limitations for your specific phone. For videos, 15 seconds is a good rule of thumb for maximum length.

Incoming picture and video messages from email are limited to 5MB.
- For emails greater than 5MB: If an email is sent to a Picture and Video Messaging phone that exceeds the 5MB limit, the person sending the email will receive a 'Message Failure' email to indicate that the message is too large and therefore was unable to be sent. Users can check the total size of the email being sent to help predict if the email will exceed this limit.
- For emails less than 5MB: Email messages less than the 5MB limit will be reduced to a size the phone can handle. The conversion process will lessen the quality of the picture or video along with the file size.
Where Does U.S. Cellular Offer Phone Download Service and Picture and Video Messaging Service?

Phone Download Service and Picture and Video Messaging Service are available in all U.S. Cellular service areas.
What are the Terms and Conditions for Picture and Video Messaging Service?

Picture and Video Messaging requires a U.S. Cellular-approved phone and usage plan. Picture and Video Messaging is not available in all areas. You may be charged for picture and video messages sent from your phone, even if not delivered to the intended recipient due to system or compatibility issues. U.S. Cellular is not responsible for content of pictures or videos.

GPS Navigation with Your Navigator

Select A Sub-Category

General Information on Your Navigator
Location Management
Navigation
Local Search
My Places
Maps

General Information on Your Navigator

What is Your Navigator?

Your Navigator is an easyedge^SM application that provides all the features of an advanced car navigation system on your wireless phone, including traffic enhanced voice-prompted turn-by-turn directions with auto-rerouting if you miss a turn; local search of the lowest gas prices closest to your location and local search of nearly fourteen million points of interest (POIs) in the U.S.A.; and detailed color maps that can be quickly panned and zoomed.
How is Your Navigator different than Mapquest Mobile^®?

Unlike Mapquest Mobile^®, Your Navigator is GPS-enabled and provides voice-prompted turn-by-turn directions based on your current location.
How can I get Your Navigator?

Your Navigator is available in the easyedge^SM shop on your handset. It is available under "Navigate Your Life".
How do I set up Your Navigator?

The first time you launch Your Navigator, you will be asked to accept an End User License Agreement. Your Navigator will remind you to turn the location setting on your phone to Location On.
Where can I use Your Navigator?

Your Navigator will work anywhere within the U.S. Cellular^® easyedge^SM data coverage area. Your Navigator's turn-by-turn navigation does not work in data roaming coverage.
Can I use Your Navigator indoors?

Yes. You can do both local searches and mapping indoors. Navigation requires you to be outdoors.
When do I incur data charges while using Your Navigator?

Your Navigator uses data usage whenever it needs to identify your location. This means you will incur airtime charges whenever you download a map, look for a place of interest or download directions, including if you go off route while following directions and Your Navigator needs to recalculate directions to your destination. In addition, Your Navigator may need to contact the network periodically to update GPS parameters. Learn more about easyedge^SM charges
How will Your Navigator affect my phone's battery life?

For many of Your Navigator's features, the impact on the phone's battery life is negligible. However, navigating with turn-by-turn does impact your battery life. As such, U.S. Cellular recommends that you use a cigarette lighter adapter when using Your Navigator for turn-by-turn directions. Shop for accessories in our accessory store.
Every time I try to use Your Navigator, it tells me that it can't get my location. Why?

It is possible that your phone is set to get your location only when you dial 9-1-1. Your phone's location setting must be turned to "location on" in order to read your location. If your phone's location setting is set to "e911 only", your phone is not enabled to get your location. Simply switch your phone's location settings from "e911 only" to "location on". Location settings are generally found under phone or network settings on your handset.

Location Management

How can I tell if my phone is enabled to get my location?

Your phone's location setting must be turned to "location on" in order to read your location. If your phone's location setting is set to "e911 only," your phone is not enabled to get your location. Location settings are generally found under phone or network settings on your handset.
How do I enable my phone to get my location?

Simply switch your phone's location setting to "Location on" It will not be able to read your location when it is set to "e911 only." Location settings are generally found under phone or network settings on your handset.
If I turn my phone's location setting to "Location On", can anyone find my location?

No. U.S. Cellular values your privacy, and has taken many steps to ensure that your privacy is protected. Turning Location On will not allow anyone to determine your location. You must first opt-in to an application (allow it to access your location) before your location can be determined. If you never opt-in to an application, no one will ever be able to find your location, even if your phone is set to Location On. When you turn Location On, you must still opt-in before using all location-enabled applications.
If I turn my Position Location to Location On, can I be located if I dial 9-1-1?

Yes. 9-1-1 operators will be able to locate you regardless of whether the switch is set to "E911 Only" or "Location On".

Navigation

What is Navigation?

Navigation is one of the features, shown as a menu option, within the main screen of Your Navigator. Navigation provides turn-by-turn directions with audible prompts when you are approaching a turn.
Do I incur data charges while I'm following my route?

No. All of the directions are downloaded at the beginning of the route. As long as you don't go off route, no additional air time will be used.
What happens if I miss a turn, or if I know a better way?

If you miss a turn, or if you go off route, Navigator will automatically contact the server and download new directions.
Can I place a call while navigating?

Yes. You can press the Send key and place a call at any time. You can call your destination, someone in your phone book or dial any number. Navigation will be suspended during the call. At the end of the call, Your Navigator will determine your location and will continue to guide you. It may be necessary for Your Navigator to contact the server to update the directions.
What happens if I receive a call while navigating?

Navigation will be suspended during the call. At the end of the call, Your Navigator will determine your location and will continue navigating to your destination. It may be necessary for Your Navigator to contact the server to update the directions.
The directions Your Navigator gave me took me a way that road wouldn't allow. Why?

Roads are constantly being added and changed. It can take time for these changes to be updated in the Your Navigator database.
Can I change the way Your Navigator routes my trip (fastest/shortest/simplest)?

Yes. From the main screen, select Options (Right Soft Key) and then Preferences. Select Navigation Preferences, Trip Settings, then Route Type. Use the Rocker Key to select from "Fastest" (default) "Shortest" or "Simplest", and press OK to save the setting.
How does my route change by altering the Route Type (fastest/shortest/simplest)?

"Fastest" routes are selected based on estimated travel time. They are faster to drive, but can be longer in distance. "Shortest" routes are selected based on total travel distance. They can take longer to traverse due to speed limits. "Simplest" routes contain the least amount of turns, but may take longer to drive and may be longer in distance than other route options.
Can I ensure that a route is traversable by truck?

Yes. From the main screen, select Options (Right Soft Key) and then Preferences. Select Navigation Preferences, Trip Settings, then Vehicle Type. Use the Rocker Key to select Truck and press OK to save the setting.
Can I get a route for bicycling?

Yes. From the main screen, select Options (Right Soft Key) and then Preferences. Select Navigation Preferences, Trip Settings, then Vehicle Type. Use the Rocker Key to select Bicycle and press OK to save the setting.
Can I get a walking path?

Yes. From the main screen, select Options (Right Soft Key) and then Preferences. Select Navigation Preferences, Trip Settings, then Vehicle Type. Use the Rocker Key to select Pedestrian and press OK to save the setting.
Can I tell the route to avoid highways, toll roads, and/or HOV (carpool) lanes?

Yes. From the main screen, select Options (Right Soft Key) and then Preferences. Select Navigation Preferences, Trip Settings, then Avoid. Use the Rocker Key to highlight an option you want to change, and press Set (Left Soft Key) to toggle the option on or off. A checked box means that your routes will be calculated to avoid that type of road. When done, press OK to save the settings.
Can I change the sort of audio prompts used during navigation?

Yes. From the main screen, select Options (Right Soft Key) and then Preferences. Select Navigation Preferences, then Navigator Audio. Use the Rocker Key to select the sort of prompts you want to use, and press OK to save the setting.
Can I change the voice used in navigation?

Yes. From the main screen, select Options (Right Soft Key) and then Preferences. Select Navigation Preferences, then Voice Type. Use the Rocker Key to select the voice you want to use, and press OK to save the setting.
What are turn maps?

Turn maps are detailed maps of turns that give you a better idea of what to expect when making a turn.
Can I show/hide the turn maps?

Yes. From the main screen, select Options (Right Soft Key) and then Preferences. Select Turn Maps, then Download Turn Maps. Use the Rocker Key to choose whether to use the turn maps, and press OK to save the setting.
How do I make the turn map appear automatically at the turn?

From the main screen, select Options (Right Soft Key) and then Preferences. Select Turn Maps, then Show Map at Turn. Use the Rocker Key to choose whether to automatically show the turn map when approaching a turn, and press OK to save the setting.
Can I see the turn map and turn icon at the same time?

Yes. From the main screen, select Options (Right Soft Key) and then Preferences. Select Turn Maps, then Turn Icons on Map. Use the Rocker Key to choose whether to show the turn icon on the turn maps, and press OK to save the setting.
Can I see the GPS coordinates while viewing a location's detailed info?

Yes. From the main screen, select Options (Right Soft Key) and then Preferences. Select General. Use the up and down Rocker Key to select Show Place Coordinates. Press Set (Left Soft Key) so that the box next to the option is checked. Press OK to save the setting.

Local Search

What is Local Search?

Local Search is one of the features, shown as a menu option, within the main screen of Your Navigator. Local Search provides the ability to search for places of interest such as restaurants, gas stations and ATMs.
Do I need to select a category? Can I leave it as All Categories?

No, you don't need to select a category. If you leave the category as All Categories, Your Navigator will search for points of interest with the name entered in the What field. You can also search based on proximity to your current location. Simply leave the What field blank. For example, to search for all nearby restaurants, highlight the Category field and scroll right to the category list and select Eating & Drinking and leave the What field blank.
Can I do a Local Search beginning somewhere else?

Yes, simply change the starting location by modifying the Where field in the search. Scroll down to the Where field and then scroll right. Select the appropriate starting point.
The place I'm looking for doesn't appear in the results of the Local Search. Why?

Businesses come and businesses go. It takes a while for the Your Navigator database to be updated. We update the database every three months.

My Places

What is "My Places"?

"My Places" is one of the features, shown as a menu option, within the main screen of Your Navigator. My Places provides quick access to locations you have saved or recent location searches you have performed.
Can I save favorite places?

Yes, Your Navigator allows you to store your home address and work address within My Places. In addition, you can save any search result, or any address you enter, into your favorites by selecting Options (right soft key) and then selecting Save to Favorites.
I looked for something a few days ago and want to find it again. How do I do this?

All of your recent activities are saved in Recent Searches. They are ordered from the most recent to the least recent.
How do I show/hide category icons when viewing Recent Searches or Favorites lists?

Yes. From the main screen, select Options (Right Soft Key) and then Preferences. Select Turn Maps, then Download Turn Maps. Use the Rocker Key to choose whether to use the turn maps, and press OK to save the setting.

Maps

What is "Maps"?

"Maps" is one of the features, shown as a menu option, within the main screen of Your Navigator. Maps provide the ability to select a location and view maps of the selected location.
Can I get a map of any address?

Yes, you can display a map of any address within the U.S.
Can I pan and zoom the map?

Yes, you can pan the map by pressing the 5-way switch up, down, left or right. You can zoom the map by pressing the OK button, then scrolling left or right to the appropriate zoom level and pressing OK again.
How do I switch between English and Metric units?

From the main screen, select Options (Right Soft Key) and then Preferences. Select General. Use the up and down Rocker Key to select Metric Units and press Set (Left Soft Key) so that the box next to the option is checked for Metric units and unchecked for English units. Press OK to save the setting.
Can I make the Follow Me map keep North at the top?

Yes. From the main screen, select Options (Right Soft Key) and then Preferences. Select General. Use the up and down Rocker Key to select Heads Up in Follow Me. Press Set (Left Soft Key) so that the box next to the option is unchecked. Press OK to save the setting.
Can I make the Follow Me map put the direction I'm traveling at the top?

Yes. From the main screen, select Options (Right Soft Key) and then Preferences. Select General. Use the up and down Rocker Key to select Heads Up in Follow Me. Press Set (Left Soft Key) so that the box next to the option is checked. Press OK to save the setting.