Know Before You Go

Trouble With My Phone

How to find answers to general questions or get help with phone and tablet issues
Did you know?

You can save time by doing this online or over the phone. Get easy-to-understand, step-by-step help with your phone or tablet with our online Device Tutorials.

If you still need help with your device, just call Customer Care for help at 1-888-944-9400. (Be sure to call from a separate phone in case troubleshooting is needed.)

Be Prepared With These Time-Saving Tips

Make sure to have:
  • The device with the issue
  • A description of the issue, including when it began, where it happened, and the last time the device was working properly
  • A valid, government-issued photo ID

    A valid photo ID is a government- or state-issued ID that is not expired and that has a clearly distinguishable photo. Including (but not limited to): driver's license, state issued identification card, passport, military ID, Personal Identity Verification (PIV), federally recognized tribal ID.

    , such as a driver's license or passport, if visiting a store
  • Your account PIN, if calling Customer Care

Ready to visit a store? Find the one nearest you >

Smart Tip: Some stores will even let you schedule an appointment ahead of time.

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