FAQs

• Can I use eSIM on UScellular? +

  An eSIM is a digital SIM that allows you to activate a phone plan without a physical SIM card. eSIM is becoming more common on the latest smartphones and tablets. To check if your eSIM capable device is compatible with our network, enter the IMEI that is associated with the eSIM on your device in the compatibility checker above. You can find your eSIM IMEI by dialing *#06# on the keypad, or in the settings of your device. This may be called IMEI 2 or digital SIM on some devices.
• How do I get started with BYOD on UScellular? +

  First, validate that the device is compatible with the UScellular Network. Then, verify that your compatible device is unlocked by contacting your current carrier before cancelling your existing service. UScellular is unable to unlock devices from other carriers and your device must be unlocked prior to activation on the UScellular network. If your device displays a message like "SIM Not Valid" or "SIM Not Recognized," when a U.S Cellular SIM is installed into it, then your device is locked and it must be unlocked by the carrier that locked it.
• How do I activate a BYOD device and get a SIM card? +

  Once you know your BYOD device is eligible to bring on to our network, you can place your order online to have a SIM card shipped to you, or you can visit your local UScellular store for activation and a SIM card.
• Can I keep my existing phone number? +

  Yes, you can keep your existing phone number when bringing your own device to UScellular. To keep your existing number, do not cancel service with your existing carrier before activating service with UScellular.
• Can I bring an iPhone to UScellular that was purchased outside of the United States? +

  iPhones purchased outside of the United States are not eligible for activation on the UScellular network.
• What cell phone and data plans are available with BYOD? +

  Any of our current calling and data plans, including unlimited and prepaid plans, are eligible in our BYOD program.
• Can I bring my own device that was not purchased from UScellular? +

  First, validate that the device is a make and model that is compatible with the UScellular network. Second, make sure that you are purchasing an unlocked device. After you have purchased your compatible device, place your order online or visit your nearest UScellular store to obtain a UScellular SIM card and select a UScellular service plan.
• Can I re-activate a used device that was previously purchased from UScellular? +

  Yes, we welcome re-activation of devices. However, Analog, TDMA, and Non-GPS capable devices are ineligible for activation. Devices reported as lost or stolen are also ineligible for activation.
• Why isn't my device eligible for the UScellular BYOD program? +

  Not all devices are designed to work across all networks. Due to this, some devices are not eligible.
• If my device is not compatible with the UScellular network, do I have another option? +

  Yes, our Trade-in Program allows you to trade-in your incompatible device and receive credit towards the purchase of any new UScellular device.
• Can I obtain Device Protection+ for a device that I did not purchase from UScellular or an authorized UScellular retailer? +

  Yes, you can enroll an eligible device in good working condition in Device Protection+ excluding Device Protection+ with AppleCare Services. Visit your local UScellular store or call Customer Care within 30 days of initial activation to enroll.
• Is AppleCare service transferable on my device that I bring to U.S Cellular? +

  Yes, your existing AppleCare service will remain active when you bring your device to UScellular.